Frequently asked questions about delivery, collection and return shipments
1. How much are the shipping costs
2. When will my order be delivered
3. Not at home
4. Delivery to a different address
5. Service and Pick-up points
6. Pick up your order at one of our stores
7. Return shipment to Shops4youonline BV
8. Minimum order value
1. How much are the shipping costs?
The shipping costs differ per country. Below is the overview:
The Netherlands
€0 - €35: €6,24
€35 - €75: €5,24
€75 - €100: €4,25
Ab €100: €2,24
Belgium
€0 - €35: €7,95
€35 - €75: €6,95
€75 - €150: €5,95
Ab €150: €3,50
Rest of the World:
United Kingdom: €24,99 (possible unforseen additional Customs fee/duties, due the Brexit)
Australia: €35,99
Brazilie: €35,99
Canada: €35,99
China: €35,99
Hong Kong: €35,99
Japan: €35,99
New Zeeland: €35,99
United States: €35,99
Norway: €28,99
Switzerland: €28,99
Europa
Germany: €9,95
France: €14,99
Italy: €14,99
Austria: €11,99
Spain: €13,99
Ireland: €16,99
Portugal: €13,99
Sweden: €19,99
Polen: €12,99
Luxemburg: €11,99
Hungary: €10,99
Greece: €23,99
Finland: €15,99
Estland: €17,99
Letland: €17,99
Lithuania: €17,99
Denmark: €14,99
Bulgaria: €28,99
Cyprus: €28,99
Estland: €18,99
Croatia: €28,99
Malta: €28,99
Romania: €26,99
Slovakia: €11,99
Slovenia: €21,99
Czech Republic: €9,99
Rest of the World:
United Kingdom: €24,99 (possible unforseen additional Customs fee/duties, due the Brexit)
Australia: €35,99
Brazilie: €35,99
Canada: €35,99
China: €35,99
Hong Kong: €35,99
Japan: €35,99
New Zeeland: €35,99
United States: €35,99
Norway: €28,99
Switzerland: €28,99
Other Countries: €34,99
2. When will my order be delivered?
We sell approximately 14,000 different products. We have many of these products in stock. If we have your product in stock, we will send it immediately. Delivery can take up to several working days, depending on the shipping country.
3. Not at home?
If the shipment can not be delivered because no one is found at the pick-up address, the shipment will be returned to the depot. The addressee is informed about the delivery by means of a notification which is left at the delivery address. This also includes the possibilities for a second delivery and / or collection of the shipment. If the addressee does not respond within 5 working days after the first delivery, the shipment will be returned to Shops4youonline BV. The shipping costs to resend the package will be charged extra.
4. Delivery to a different address?
It is possible to have your order delivered to another address. You can indicate this during ordering. Note: it is not possible to have the package delivered to a PO Box number.
5. Service and PostNL-Pick-up points
We also offer, in cooperation with PostNL, the possibility to pick up your package at one of the many service and collection points that can be found all over the Netherlands. PostNL has more than 2000 of these collection points, so there is always a collection point in your area. Think for example of a Bruna, Jumbo, Albert Heijn or a Karwei. This option can be chosen during the completion of the ordering process, after you have entered your details. (Netherlands and Belgium only)
6. Pick up your order at our store in Nijkerk.
Shops4youonline
Galvanistraat 38
The Netherlands
3861 NJ Nijkerk
Tel: +31 (0) 33 258 43 43
7. Return of packages to Shops4youonline BV:
You have a cooling off period of 14 days to return the product without giving any reasons *, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. For the return of the order, the return costs are for your account. For the return you can use the model form.
The trader ( Shops4youonline ) will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer
To simplify the process, please contact customer service first. You can reach them via:
Shops4youonline BV
Galvanistraat 38
3861NJ Nijkerk
The Netherlands
+3133 258 43 43
[email protected]
For cancellation click here. * Exception on return right
Sealing
CDs, DVDs and other carriers with audio or video recordings or software where the content can easily be copied without this copying affecting the state of the original can best be sent sealed. As soon as the customer breaks this seal, he loses his return right. If the product is not sealed, the right of withdrawal applies as normal.
This also applies to products that can not be returned for hygienic or health reasons. If the customer breaks the seal, these products can not be returned. Think of vitamin pills.
9. Minimum order value
There is no minimum order value
