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Terms & Conditions

Terms and Conditions

These Terms and Conditions of Stichting Webshop Keurmerk have been established in consultation with the Consumers’ Association within the framework of the Coordination Group for Self-Regulation Consultation (CZ) of the Social and Economic Council and enter into force on 1 June 2014.

These Terms and Conditions shall be used.

Table of Contents

  • Article 1 - Definitions
  • Article 2 - Identity of the entrepreneur
  • Article 3 - Applicability
  • Article 4 - The offer
  • Article 5 - The agreement
  • Article 6 - Right of withdrawal
  • Article 7 - Obligations of the consumer during the cooling-off period
  • Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
  • Article 9 - Obligations of the entrepreneur in the event of withdrawal
  • Article 10 - Exclusion of the right of withdrawal
  • Article 11 - The price
  • Article 12 - Performance of agreement and additional guarantee
  • Article 13 - Delivery and execution
  • Article 14 - Ongoing transactions: duration, termination and extension
  • Article 15 - Payment
  • Article 16 - Complaints procedure
  • Article 17 - Disputes
  • Article 18 - Industry guarantee
  • Article 19 - Additional or deviating provisions
  • Article 20 - Amendment of the terms and conditions of Stichting Webshop Keurmerk
  • Article 21 - Additional pixels
  • Article 22 - Failure to receive your order on time after dispatch

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
  2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
  3. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
  4. Day: calendar day;
  5. Digital content: data produced and supplied in digital form;
  6. Long-term agreement: an agreement that provides for the regular delivery of goods, services and/or digital content during a certain period;
  7. Durable medium: any tool – including e-mail – that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation or use during a period geared to the purpose for which the information is intended, and that allows unchanged reproduction of the stored information;
  8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and who offers products, (access to) digital content and/or services to consumers at a distance;
  10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organised system for distance sale of products, digital content and/or services, whereby exclusive or joint use is made of one or more means of distance communication up to and including the conclusion of the agreement;
  11. Model withdrawal form: the European model withdrawal form included in Appendix I to these terms and conditions;
  12. Means of distance communication: a means that can be used for concluding an agreement, without the consumer and entrepreneur having to be together in the same place at the same time.

Article 2 - Identity of the entrepreneur

Shops4youonline B.V.
Kerkeplaat 11
3313 LC Dordrecht
Netherlands

Customer service:

  • Monday: 11:00 - 15:00
  • Tuesday: 11:00 - 15:00
  • Wednesday: 11:00 - 15:00
  • Thursday: 11:00 - 15:00
  • Friday: 11:00 - 15:00
  • Saturday: Closed
  • Sunday: Closed

Email: [email protected]
Chamber of Commerce number: 64909395
VAT number: NL 8558.98.057.B01

Article 3 - Applicability

  1. These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, in what way the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
  3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it shall be stated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer’s request.
  4. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting conditions the consumer may always invoke the applicable provision that is most favourable to him.

Article 4 - The offer

  1. If an offer has a limited validity period or is made subject to conditions, this shall be expressly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these shall be a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer.

Article 5 - The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
  4. Within legal frameworks, the entrepreneur may ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors relevant to responsibly entering into the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. The entrepreneur shall, no later than upon delivery of the product, service or digital content to the consumer, send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
    1. the visiting address of the entrepreneur’s establishment where the consumer can lodge complaints;
    2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
    3. information on guarantees and existing after-sales service;
    4. the price including all taxes of the product, service or digital content; where applicable the costs of delivery; and the method of payment, delivery or execution of the distance contract;
    5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
    6. if the consumer has a right of withdrawal, the model withdrawal form.
  6. In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

For products

  1. The consumer may terminate an agreement relating to the purchase of a product during a cooling-off period of up to 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state his reason(s).
  2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
    1. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may refuse an order for several products with different delivery times, provided he has clearly informed the consumer of this prior to the ordering process;
    2. if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
    3. for agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

Right of withdrawal for business clients

For business clients, the EU has set up a separate arrangement. The right of withdrawal as established for consumers does not apply to business purchases made online. For business purchases, i.e. purchases made by entrepreneurs, there is no right of withdrawal or statutory cooling-off period whatsoever. Therefore, they have no legal possibility to return their purchase within 14 days without giving reasons as consumers do, and to receive a full refund of the purchase amount including delivery costs. Delivery times are always indicative. Business clients are not entitled to compensation for delays.

For services and digital content not supplied on a tangible medium

  1. The consumer may terminate a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state his reason(s).
  2. The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended cooling-off period if not informed about the right of withdrawal

  1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
  2. If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within twelve months after the starting date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 - Obligations of the consumer during the cooling-off period

  1. During the cooling-off period, the consumer shall handle the product and the packaging with care. He shall only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
  2. The consumer is only liable for any diminished value of the product resulting from a way of handling the product that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer makes use of his right of withdrawal, he shall notify the entrepreneur within the withdrawal period by means of the model withdrawal form or in another unambiguous manner. The costs of return shipment are borne by the consumer.

PLEASE NOTE! YOU MUST RETURN THE PRODUCTS TO US AS A PARCEL WITH SIGNATURE ON RECEIPT!!!
This is because it happens too often that the warehouse marks the parcel as not received because an enormous number of parcels arrive there.
A signature on receipt is therefore necessary.

Address:
QLS SHOPS4YOUONLINE BV
Hoogendijk 2C
2952 AE Alblasserdam
THE NETHERLANDS

  1. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to the entrepreneur (or an authorised representative thereof). This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired.
  2. The consumer shall return the product with all supplied accessories, in original condition and packaging, thus immediately suitable for sale again to another client, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
  4. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs of return shipment.
  5. If the consumer withdraws after first expressly requesting that the performance of the service or the supply of gas, water or electricity that has not been made ready for sale in a limited volume or quantity begin during the cooling-off period, the consumer owes the entrepreneur an amount proportional to that part of the commitment fulfilled by the entrepreneur at the moment of withdrawal, compared to the full performance of the commitment.
  6. The consumer bears no costs for the performance of services or the supply of water, gas or electricity that has not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
    1. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form; or
    2. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.
  7. The consumer bears no costs for the full or partial delivery of digital content not supplied on a tangible medium if:
    1. he has not expressly agreed, prior to delivery, to the commencement of performance of the agreement before the end of the cooling-off period;
    2. he has not acknowledged losing his right of withdrawal when giving his consent; or
    3. the entrepreneur has failed to confirm this declaration by the consumer.
  8. If the consumer makes use of his right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9 - Obligations of the entrepreneur in the event of withdrawal

  1. If the entrepreneur makes it possible for the consumer to notify withdrawal electronically, he shall send an acknowledgement of receipt without delay after receiving this notification.
  2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to repay until he has received the product.
  3. The entrepreneur shall use the same means of payment for reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
  4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs of the more expensive method.

Article 10 - Exclusion of the right of withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

  1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.
  2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services.
  3. Service agreements, after full performance of the service, but only if:
    1. the performance has begun with the consumer’s express prior consent; and
    2. the consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed the agreement;
  4. Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, goods transport, car rental services and catering;
  5. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;
  6. Products manufactured according to the consumer’s specifications, which are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
  7. Products that spoil quickly or have a limited shelf life;
  8. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
  9. Products which are, by their nature, irreversibly mixed with other products after delivery;
  10. Alcoholic beverages whose price was agreed upon when the agreement was concluded, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the entrepreneur has no influence;
  11. Sealed audio, video recordings and computer software, whose seal has been broken after delivery;
  12. Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
  13. The supply of digital content other than on a tangible medium, but only if:
    1. the performance has begun with the consumer’s express prior consent; and
    2. the consumer has declared that he thereby loses his right of withdrawal.
  14. Consumable items such as already lit candles or opened diffusers.

Article 11 - The price

  1. During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any prices stated are target prices shall be stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    1. they are the result of statutory regulations or provisions; or
    2. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
  5. The prices stated in the offer of products or services include VAT.
  6. The minimum order amount has been set at 16 euros. This is due to shipping costs being higher than the costs we pass on to the client.

Article 12 - Performance of agreement and additional guarantee

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer may assert against the entrepreneur under the agreement if the entrepreneur has failed in the performance of his part of the agreement.
  3. An additional guarantee means any commitment of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in the event he has failed in the performance of his part of the agreement.

Article 13 - Delivery and execution

  1. The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the entrepreneur. It is possible to have your order delivered to a different address. You can indicate this during the ordering process. Please note: it is not possible to have the parcel delivered to a PO box number.
  3. Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders with due speed but no later than within 30 days, unless another delivery term has been agreed. If delivery is delayed, or if an order cannot or can only partly be executed, the consumer shall be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and to any compensation.
  4. After dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer without delay.
  5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14 - Ongoing transactions: duration, termination and extension

Termination

  1. The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate an agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services at any time at the end of the definite duration, subject to the agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the agreements referred to in the previous paragraphs:
    • at any time and not be limited to termination at a specific time or during a specific period;
    • at least in the same manner as they were entered into by him;
    • always with the same notice period as the entrepreneur has stipulated for himself.

Extension

  1. An agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
  2. Contrary to the previous paragraph, an agreement entered into for a definite period and which extends to the regular delivery of daily newspapers, news papers, weekly newspapers and magazines may be tacitly extended for a definite period of no more than three months, if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.
  3. An agreement entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months in the event the agreement extends to the regular, but less than once a month, delivery of daily newspapers, news papers, weekly newspapers and magazines.
  4. An agreement of limited duration for the regular delivery of daily newspapers, news papers, weekly newspapers and magazines by way of introduction (trial or introductory subscription) shall not be tacitly continued and ends automatically after the trial or introductory period.

Duration

  1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 - Payment

  1. Insofar as not otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period begins on the day after the consumer has received confirmation of the agreement.
  2. In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
  3. The consumer has the duty to report inaccuracies in payment details provided or stated to the entrepreneur without delay.
  4. If the consumer does not fulfil his payment obligation(s) on time, after having been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a term of 14 days to still fulfil his payment obligations, after non-payment within this 14-day period, the statutory interest on the amount still owed shall be due and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of:
    • 15% on outstanding amounts up to € 2,500.00;
    • 10% on the next € 2,500.00; and
    • 5% on the following € 5,000.00
    with a minimum of € 40.00. The entrepreneur may deviate from the stated amounts and percentages in favour of the consumer.

Article 16 - Complaints procedure

  1. The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will reply within the period of 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed reply.
  4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Stichting Webshop Keurmerk website (http://keurmerk.info/Home/MisbruikOfKlacht). The complaint will then be sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.
  5. If the complaint cannot be resolved within a reasonable period or within 3 months after submission of the complaint in mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

Article 17 - Disputes

  1. Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are governed exclusively by Dutch law.
  2. Disputes between the consumer and the entrepreneur concerning the conclusion or performance of agreements relating to products and services to be delivered or delivered by this entrepreneur may, with due observance of the provisions below, be submitted by either the consumer or the entrepreneur to the Webshop Disputes Committee, PO Box 90600, 2509 LP The Hague (www.sgc.nl).
  3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur in good time.
  4. No later than twelve months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee.
  5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer must declare in writing within five weeks after a written request from the entrepreneur whether he also wishes this or wants the dispute handled by the competent court. If the entrepreneur does not learn of the consumer’s choice within the term of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee shall decide under the conditions as laid down in the regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Disputes Committee are made by way of binding advice.
  7. The Disputes Committee shall not handle a dispute or shall discontinue handling it if the entrepreneur has been granted suspension of payments, has been declared bankrupt or has actually ceased his business activities before a dispute has been dealt with by the committee at the hearing and a final decision has been rendered.
  8. If, in addition to the Webshop Disputes Committee, another recognised disputes committee affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Stichting Webshop Keurmerk Disputes Committee shall preferably be competent for disputes concerning mainly the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid.

Article 18 - Industry guarantee

  1. Stichting Webshop Keurmerk guarantees compliance by its members with the binding advice of the Stichting Webshop Keurmerk Disputes Committee, unless the member decides to submit the binding advice to the court for review within two months of its dispatch. This guarantee revives if the binding advice has been upheld after review by the court and the judgment evidencing this has become final. Up to a maximum amount of €10,000 per binding advice, this amount will be paid by Stichting Webshop Keurmerk to the consumer. For amounts greater than €10,000 per binding advice, €10,000 will be paid out. For the excess, Stichting Webshop Keurmerk has a best-efforts obligation to ensure that the member complies with the binding advice.
  2. Application of this guarantee requires the consumer to appeal to Stichting Webshop Keurmerk in writing and to assign his claim against the entrepreneur to Stichting Webshop Keurmerk. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered to assign his claim insofar as it exceeds €10,000 to Stichting Webshop Keurmerk, after which this organisation will demand payment thereof in court in its own name and at its own expense for the satisfaction of the consumer.

Article 19 - Additional or deviating provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 - Amendment of the terms and conditions of Stichting Webshop Keurmerk

  1. Stichting Webshop Keurmerk will not amend these general terms and conditions other than in consultation with the Consumers’ Association.
  2. Changes to these terms and conditions shall only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable changes during the validity period of an offer, the provision most favourable to the consumer shall prevail.

Article 21 - Additional pixels

"This advertiser uses the Daisycon Shopping Cart Pixel".

Article 22 - Failure to receive your order on time after dispatch

If you have not received your order on time after dispatch, you must lodge a complaint within 4 working days. This is necessary because otherwise PostNL or DHL will no longer start an investigation into where your order is and therefore will not provide compensation to us and therefore not to you, if PostNL or DHL made an error in the transport to you.

Send an email to: [email protected]. Mention your order number and your name in it. You will then receive a message from us about how the matter will proceed.

Address Stichting Webshop Keurmerk

Willemsparkweg 193, 1071 HA Amsterdam

Download withdrawal form

CLICK HERE TO DOWNLOAD THE WITHDRAWAL FORM

PLEASE NOTE! YOU MUST RETURN THE PRODUCTS TO US AS A PARCEL WITH SIGNATURE ON RECEIPT!!!
It happens too often that the warehouse marks the parcel as not received because a huge number of parcels arrive there.
A signature on receipt is therefore necessary.

Appendix I: Model withdrawal form

Model withdrawal form
(only complete and return this form if you wish to withdraw from the agreement)

  • To:
  • I/We* hereby give notice that I/we* withdraw from my/our* agreement concerning:
    • the sale of the following products: [description of product]*
    • the supply of the following digital content: [description of digital content]*
    • the provision of the following service: [description of service]*
    withdraw/withdrawn*
  • Ordered on*/received on* [date of order for services or receipt for products]
  • [Name of consumer(s)]
  • [Address of consumer(s)]
  • [Signature of consumer(s)] (only when this form is submitted on paper)

* Delete as appropriate or fill in as applicable.

PLEASE NOTE! YOU MUST RETURN THE PRODUCTS TO US AS A PARCEL WITH SIGNATURE ON RECEIPT!!!
It happens too often that the warehouse marks the parcel as not received because a huge number of parcels arrive there.
A signature on receipt is therefore necessary.

Address:
QLS SHOPS4YOUONLINE BV
Hoogendijk 2C
2952 AE Alblasserdam
THE NETHERLANDS

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